Introduction to Microsoft Dynamics 365

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 Introduction:

     Microsoft business applications are intelligent solutions that supply a comprehensive view of an organization’s business. These solutions include the Microsoft Dynamics 365 products that are connected by data and intelligence and are supported by Microsoft Power Platform.


Microsoft business applications turn single interactions into ongoing engagements that are driven and informed by intelligent services. With 360-degree views of customers and operations, businesses can provide the highly tailored, modern experiences that people expect.


Microsoft business applications provide real value and impact to organizations through.

  • Omnichannel applications, turning single interactions into recurring engagements.
  • Intelligent services, providing prescriptive guidance to help drive better business outcomes.
  • Integrated cloud platform, unifying people, processes, and data for a 360-degree view of customers and operations.
  • Flexible solutions, enabling businesses to scale and thrive under change.



Microsoft has unified Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) within Dynamics 365 and Microsoft Power Platform. This combination of technology helps simplify the process of creating apps and sharing data across all Dynamics 365 applications. The combination also creates a set of purpose-built applications with threaded intelligence to connect front-office and back-office functions through shared data. Rich analytical capabilities provide organizations with deep insights into each functional area of their business.


By taking advantage of Dynamics 365 business applications, organizations can:


Engage customers and build relationships - Reimagine how to engage with customers by creating personalized marketing, sales, and service experiences by using data and intelligence to improve every interaction.

Optimize operations - Improve service, drive efficiency, and reduce costs with intelligence and prescriptive guidance that are infused throughout your business processes.

Empower employees - Hire, engage, and unleash the best talent to do their best work with data and insights that are available in the workplace.

Transform products and services - Use data as a strategic asset to identify new market opportunities, produce innovative products, and create exceptional customer experiences with a comprehensive view of your customers and operations.




Microsoft business applications


The following graphic shows how Microsoft Dynamics 365 is built on Microsoft Power Platform with shared data and intelligence.


Artificial intelligence


Artificial intelligence (AI) is a set of algorithms that computers use to analyze data and make a conclusion. In some situations, AI can train itself. AI can arrive at a conclusion that's based on available data. In other situations, you can train AI continually with repeated feedback and adjustments.  



Another way to consider AI is through reasoning, understanding, and interacting:

•  Reasoning - AI takes substantial data and adds logic so that you can understand it and make decisions based on that data. For example, given performance data, AI could learn to find warning signs that a piece of equipment is likely to fail. AI continues to learn and become more accurate over time as you keep feeding it more data.

•  Understanding - AI helps people understand and interpret the data of their environment and their world. For example, AI helps find the meaning of text, speech, and images.

•  Interacting - AI extends human ingenuity and lowers barriers between humans and machines. It allows machines to communicate with humans in a more natural way by recognizing human speech patterns.


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